Return & Refund Policy
We want you to understand the return terms before making a high-value purchase.
30-Day Returns
Eligible unused items in their original packaging may be returned within 30 days of delivery. Products must be complete, uninstalled, undamaged, and in resalable condition with manuals, accessories, cases, and packaging included.
Return Authorization (RMA)
Contact us before sending any return. Call or text 866-582-5025 or email support@metaldetectorsdirect.com with your order number and reason for return. We will confirm eligibility and provide the return authorization and shipping instructions. Returns sent without authorization may be delayed or refused.
Return Shipping
For eligible change-of-mind returns, the customer is responsible for insured return shipping and safe packaging. If we provide a prepaid return label, the label cost may be deducted from the refund unless the return is due to an item arriving damaged, defective, or incorrect.
Restocking Fees
We do not charge a restocking fee on approved eligible returns that arrive complete, unused, undamaged, and in original packaging. A deduction may apply only when permitted by law if returned merchandise is incomplete, damaged, used, missing accessories, or otherwise cannot be resold as new.
Original Shipping Charges
Any original expedited, special-handling, or non-standard shipping charges are non-refundable unless the return is caused by our error or an item arriving damaged or defective. Standard shipping that was provided free at checkout is not separately charged back on an approved eligible return.
Order Cancellations
You may cancel an order before it ships. Contact us as soon as possible at 866-582-5025 or support@metaldetectorsdirect.com. Once an order has shipped, the normal return process applies.
Custom & Made-to-Order Products
Custom or made-to-order products cannot be returned or cancelled once production has begun unless required by law. If you are unsure whether a product is made to order, contact us before purchasing.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and photos of the product and packaging. We will review the issue and provide the appropriate resolution and return instructions. Do not discard packaging until the issue is resolved.
Refund Timing
Approved refunds are processed after the returned item is received and inspected. Please allow 5-7 business days after receipt for our processing; your bank or card issuer may require additional time to post the credit.
Warranty Claims
Warranty coverage is separate from the 30-day return policy and depends on the product and manufacturer. See our Warranty Policy for the claim process and product-specific coverage.
Questions
Call or text 866-582-5025, Monday-Friday, 9AM-5PM ET, or email support@metaldetectorsdirect.com.