Warranty Policy

Warranty Policy

Metal Detectors Direct supports warranty claims for eligible products we sell. Warranty length, covered components, exclusions, and service procedures are set by the applicable manufacturer and may differ by model.

GER Detect Gold Hunter Smart

GER Detect lists a 2-year manufacturer warranty for the Gold Hunter Smart. This is manufacturer warranty coverage, not a promise of specific field performance, detection depth, detection range, or discovery results.

How to Start a Warranty Claim

1. Contact us at 866-582-5025 or support@metaldetectorsdirect.com.
2. Provide your order number, product model, serial number if available, and a clear description of the issue.
3. Provide photos or video when useful for diagnosis.
4. Do not ship the product until we or the manufacturer provide service or return instructions.

What Happens Next

We will help verify the purchase and route the claim according to the manufacturer's current warranty process. The manufacturer may require troubleshooting, inspection, repair, replacement of a covered component, or shipment to an authorized service location before approving a remedy.

Shipping for Warranty Service

Shipping responsibility for warranty service depends on the manufacturer's current terms and the nature of the claim. We will tell you what applies before you send the product. Do not incur shipping costs until you have written instructions.

What Warranty Does Not Replace

Warranty coverage is separate from our 30-Day Return & Refund Policy. Normal wear, misuse, accidental damage, unauthorized modification, improper storage, or use outside manufacturer instructions may not be covered, subject to the manufacturer's actual terms and applicable law.

Need Coverage Confirmed Before Buying?

For product-specific warranty details, call or text 866-582-5025, Monday-Friday, 9AM-5PM ET, or email support@metaldetectorsdirect.com.