Use this page to understand what happens after you order from Metal Detectors Direct.
1. Order Confirmation
After checkout, Shopify sends an order confirmation to the email address used for the purchase. If you do not see it, check your spam or promotions folder and contact us if needed.
2. Processing & Dispatch
Orders are typically prepared and dispatched within 7–12 business days after order confirmation. Many products ship directly from a manufacturer or distribution partner. If availability or dispatch timing changes, we will contact you using the information on the order.
3. Shipment & Tracking
When the order ships, tracking information is sent to the email address used at checkout. High-ticket detector orders are typically shipped with DHL Express or another tracked carrier appropriate for the product and destination.
4. Check Your Order
If you have a Shopify customer account, use your account's Orders section to review order information. You can also use the carrier tracking link included in your shipment notification.
Need Help With a Shipment?
- Call or text: 866-582-5025
- Email: support@metaldetectorsdirect.com
- Phone hours: Monday–Friday, 9AM–5PM ET
For complete shipping terms, see our Shipping Policy.